SHIPPING
Dear customers,
We are doing everything we can to pamper each of you and handle every order with the utmost care. At Fama Hair Couture, every detail matters, and we want to offer you an exceptional experience.
PROCESSING AND SHIPPING TIME
Processing:
Order processing: 7 to 12 business days before shipping, to ensure meticulous attention to every order. (may be reduced to 1–2 business days during certain periods).
Standard shipping:
5 to 7 business days after shipment
Express shipping:
1 to 3 business days after shipment
IMPORTANT - SHIPPING ≠ PROCESSING TIME
All orders require a signature upon delivery. No refunds will be issued for refused or unclaimed packages.
Processing time is the time needed to prepare your order before it is shipped (order verification, quality control, packaging). No order is shipped before this step is completed. Standard processing time: 7–12 business days before shipment, depending on demand (may be reduced to 1–2 business days during certain periods).
Shipping time refers only to the delivery transit time after the order has been prepared and dispatched, according to the shipping method selected at checkout.
*International orders may experience delays; please email info@famahaircouture.com for updates.
ARTICLE 7 – PRODUCT DELIVERY
The Products ordered by the Customer are delivered, both in France and internationally, within the shipping time indicated on the Product sheet, plus the processing and shipping time, to the address provided by the Customer during the order on the Site.
Delivery is considered complete when the Customer physically takes possession of the Product. Unless there is a specific case or unavailability of one or more Products, the ordered Products will be delivered in a single shipment, in accordance with the provisions of Article L 216-4 of the Consumer Code.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the specified time on the Site. However, these deadlines are provided for information purposes only. If the ordered Products have not been delivered within a period of thirty (30) days after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the Customer may notify the Seller in writing, under the conditions provided for in Article L 216-6 of the Consumer Code, of the resolution of the sale, after having given the Seller formal notice to perform within a reasonable additional period not respected by the Seller.
The resolution can be immediate if the Seller refuses to perform or if it is evident that the Seller cannot deliver the Products or if the non-compliance with the delivery time constituted an essential condition of the sale for the Customer.
When the contract is resolved under the conditions provided for in Article L 216-6 above, all sums paid by the Customer will be reimbursed to him at the latest within fourteen (14) days following the date of denunciation of the contract, excluding any compensation or withholding.
In the event of non-compliance of the delivered Product, the Seller undertakes to remedy it or to refund the Customer, as indicated below. The Customer is required to check the condition of the delivered Products. He has a period of two (2) days from the receipt of the Product to make any written reservations or claims for non-compliance or apparent defect of the delivered Products, with all relevant supporting documents (including photos). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free of any apparent defect, and no claim can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at its expense, the delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-3 and following of the Consumer Code.