The lifespan of your hair extensions largely depends on how well they are maintained. With proper care, they can last several years (sometimes more than 4 years). To preserve their shine, luster, shape, and style, we highly recommend using our satin storage bags.

It's important to gently brush your hair extensions before and after each use to prevent breakage and shedding. Start brushing from the ends and work your way up to the roots for best results.

Our hair extensions are low-maintenance, making them easy to brush and detangle with gentle care. Keeping your extensions moisturized and nourished is essential for prolonging their lifespan. Consistent care is recommended to maintain their quality, treating them as you would your own natural hair.

Our extensions are crafted from 100% human Raw hair, allowing you to dye them up to ashy blond and use hair products, water, and heat as desired. It is the best quality on the market. However, we advise against swimming or sleeping with your Clip-Ins and Secret Wigs as it may cause discomfort.

Our hair extensions are suitable for both beginners and experts. We specialize in designing innovative products that are easy to apply, whether you're doing it yourself or with professional assistance.

For first-time buyers, we recommend our Secret Wigs. Additionally, you can find tutorials on our social media pages @famahaircouture to guide you through the process.

We offer Express shipping (via DHL) for all orders within France and internationally. Please consider the processing time before orders are shipped from our warehouses.

Refer to the following options available for processing and delivery times (within France and internationally):

- Order processing (before shipment) generally takes 1 to 4 business days.

- Shipments take 1 to 5 business days depending on the destination.

*International orders may experience delays; please email info@famahaircouture.com for updates.

Depending on your destination, customs duties and other additional taxes may need to be paid.

Bonjour ! All our products are shipped directly from Paris, France.

We offer Express shipping (via DHL) for all orders within France and internationally. Please consider the processing time before orders are shipped from our warehouses.

If the customer orders products for international delivery outside of France, the order may be subject to taxes and customs fees that will be applied upon delivery to the destination. 

These taxes and fees will be the responsibility of the customer.

Delivery costs, as well as any taxes and customs fees associated with returns,are borne by the customer.

Certainly! Please reach out to us via email at info@famahaircouture.com for further assistance.

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.

Damaged, soiled, or incomplete Products will not be accepted.

In the event of exercise of the right of withdrawal within the aforementioned period,only the price of the purchased Product or Products will be refunded. Delivery costs, as well as any taxes and customs fees associated with returns,are the responsibility of the customer. Once the customer has notified his intention to return the product by email, a DHL return label will be sent to him to facilitate the return procedure. The refund will be adjusted by deducting the cost of the return as well as customs and tax fees from the initial amount of the order. We are unable to predict in advance the amount of any customs fees, taxes, and shipping costs. The cost will be determined upon arrival of the package at our warehouses. Customs duties and taxes are not automatically charged; an estimate of the shipping costs will be communicated to you by email. The invoice will include the cost of the return as well as any customs and tax fees, in the event that the customer resides internationally and chooses our DHL business partner for the return. However, the customer is free to select his own return method while bearing the costs of taxes and customs that apply to him. The refund of the total amount of the initial order will be made upon receipt of the package, provided that all accessories and products are intact. We take no responsibility in case of loss of the package during its delivery.The refund will be made within fourteen (14) days from the notification to the Seller of the withdrawal decision, subject to the proper receipt by the Seller of the returned Products.

All refunds are processed within five business days. After your items undergo quality checks, the refund may take a few days to reflect in your account, depending on your card issuer.

If you haven't received your refund after 14 business days, please contact us at info@famahaircouture.com for assistance.

We are not responsible for any lost, stolen, or damaged items. Customers must file a claim directly with DHL or the appropriate shipping company. For refund inquiries, customers should promptly contact the company and follow their procedures for potential refunds.

You can contact us via email at info@famahaircouture.com. If your package has not yet been shipped, we can still accommodate changes or cancellations to your order.

Unfortunately, we are unable to modify or cancel orders once they have been shipped. If you decide you no longer wish to keep your order for any reason, please refer to our returns policy here for more details.

We accept Visa, MasterCard, American Express, PayPal, and CB.

All credit and debit card transactions are subject to validation and authorization by both us and the card issuer to prevent fraud.