Hair Extensions

How long do your hair extensions last?

The longevity of the hair extension primarily depends on how well it has been taken care of. In order to extend its shine, luster, shape, and style we recommend to use our satin storage bags. Always make sure to gently brush your hair extension before and after each use in order to prevent breakage and shedding. You can do this by starting at the end and making your way up to the roots.

How do I take care of my extensions?

Our hair extensions require high maintenance. Keeping your extensions, moisturized and nourished is crucial, we recommend consistent care in order to extend the life span of your extensions. You should treat them the way you treat your own natural hair.

Can you dye, use heat or wet your hair extensions?

Our extensions are made from 100% human hair, so you can dye, apply hair products, water, heat as you please. We don't recommend swimming with your Clip-Ins hair extenstions and Secret Wigs as it an cause discomfort and damage to your natural hair. We don't recommend slipping with them either.

How do I apply your hair extensions?

We take pride in designing, innovative, hair extensions that are a perfect fit for both beginners and expertise. They can be easily and quickly applied in the comfort of your home at the salon, or wherever you are in less than a few minutes. We are featuring tutorials throughout our social media platforms for your convenience.

Any recommendation for someone who has never used hair extensions before?

Our hair extensions are a perfect fit both for beginners and experts alike. We take pride in designing, innovative products that can be easily and quickly applied by yourself, or by a professional. For a first time buyer we would recommend our secret wigs or clip-ins sets.

Shipping

How long does shipping usually take?

Insert table with shipping by location

What happens after placing my order?

Thank you for shopping with us! Once your order has successfully been placed a confirmation email Will be sent to the email address used at check out along with your order details you will be provided with an order number and an email will be sent out to you with the tracking informations.

Where do you ship from?

Bonjour! All of your products are coming to you straight from Paris, France

Where do you ship to?

We ship world wild via DHL

Do I have to pay taxes duties, and or customs on my order?

International customers (outside of France) are fully responsible to pay any applicable taxes based on your location duties and taxes will be displayed at checkout with the option to either pay directly or upon delivery.

Returns

Can I return or exchange my order?

Yes! Any sets that have not been opened, tempered or worn can be returned, or exchanged within 14 days Please refer to our return policy here.

 I have not received my refund yet.

All refunds are processed within five business days. Once your items have been quality checked, dependent on your card issuer the refund may take for a few days to allocate feel free to reach out at info@formyhaircouture.com if your refund has not been received after 14 business days.

My items are lost or stolen. How do I get a refund?

We are not responsible for any lost stolen or damaged items. The customer is responsible for filing a claim with the court year DHL. Do we inquire about a refund the customer must contact them as soon as possible and follow their procedure for potential refund. Please refer to our refund policy here with links for further information.

HELP I WANT TO CHANGE/CANCEL MY ORDER!

Unfortunately order modifications and cancellations are not permitted after an order is submitted but if for any reason you decide you no longer wish to keep your order more details on the returns policy can be found here with a link to return this policy.

Payments

What payment type do you accept?

We accept Visa, MasterCard, American Express, PayPal, CB

All credit and debit card holders are subject to validation and authorization by us and the card issue were as well to prevent any fraud.

What is Klarna?

Klarna is a finance payment solution that offers two options when checking out: "Pay Over Time" and "Buy Now, Pay Later." "Pay Over Time" allows you to split your payments into bi-weekly installments (3 or 4 payments total), with a quarter of the price upfront and the remainder split into bi-weekly payments. You will be charged automatically every two weeks starting from the time your order is shipped. "Buy Now, Pay Later" allows you to pay the full price of your purchase in one lump sum 30 days after shipping. You must be over 18 to be eligible for this option. To use Klarna, you must input your contact information and shipping address, select your shipping method, and choose Klarna as your payment option at checkout. You will be redirected to complete your payment on Klarna's website, and will receive confirmation emails from both Klarna and the store.

Can't find what you're looking for?

Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@famahaircouture.com