Return Policy

Our Quality Guarantee

Every Fama Hair Couture order carries our promise of quality. From the hair we source to the way it's wrapped, each piece is handled with intention, because we want you to feel the difference the moment you open the box. If anything ever falls short of that, we want to know.

Our extensions and wigs are intimate, hygiene-sensitive pieces made to order, so all sales are final. That said, unused items may qualify for store credit, and any genuine concern about your hair will be reviewed honestly and resolved with care by our Customer Care team.

Returns and Store Credit

Subject to the final-sale and sanitary conditions above, eligible Products may be returned for store credit only. No cash or card refunds are issued under any circumstances.

Clients may return their piece using a carrier of their choice at their own expense. We strongly recommend using a trackable shipping service with signature confirmation. Fama Hair Couture is not responsible for returns that are lost, delayed, or damaged while in transit. Alternatively, Fama Hair Couture can provide a prepaid return label upon request, in which case the cost of the label will be deducted from the store credit issued. 

If the store credit is used to place a replacement order, the shipping cost for the new order will also be deducted from the available store credit, unless the original item is being replaced due to a confirmed manufacturing defect or an error on our part.

Eligibility. A Product qualifies only if, within seven (7) calendar days of delivery, you contact us at info@famahaircouture.com and the Product is returned in its original, resalable, and unaltered condition: unwashed, uncombed, uncut, uncolored, unperfumed, untouched, still bound by its original ties, and in its original packaging resell-able condition as well. 

Non-returnable items. For sanitary reasons, the following can never be returned, exchanged, or replaced under any circumstances: lace closures, lace frontals, lace wigs, clearance and sale items, and any Product that has been used, washed, combed, cut, colored, bleached, perfumed, or altered in any way.

Quality concerns. If you believe a Product is defective, contact us at info@famahaircouture.com within seven (7) calendar days of delivery and include clear photos and video taken and dated on the day of delivery, along with a description of the concern. If we confirm the concern is valid, we will provide, at our discretion, a store credit.

Signature scent and worn-product detection. Every Fama Hair Couture Product is finished with our signature custom scent. This allows us to identify whether a Product has been worn. Any Product returned worn, perfumed, washed, or otherwise altered will be refused, will not qualify for store credit, and will be returned to you at your expense.

Prohibited alterations. Using products, perming, coloring, lifting, bleaching, cutting, applying heat, applying perfume or fragrance, or removing hair from the weft voids all eligibility for store credit, or any resolution.

Our Customer Care team is always here. Reach us anytime at info@famahaircouture.com and we'll get back to you as soon as we can.